Frequently Asked Questions

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General Information

Our permanent location is under construction located at 3834 Forest Park Ave, St Louis, MO 63108. We will be opening Fall 2025!

The Marshall St. Louis’s leasing office is open Monday through Friday, 9 am to 6pm, Saturday, 10am to 5pm, and Sunday, 1 pm to 5pm.

Lease Terms & Installments

At Marshall St. Louis, we offer 12-month lease installments. The 12- month lease installment begins on August 1, 2025 and ends on July 25, 2026. We do not currently offer shorter lease terms.

Move-in day is set for August 1, 2025. Please contact the leasing office for any other move-in dates prior to August 1, 2025.

Your contract is based on a total amount that is divided into 12 equal installments for convenience. Your first installment will be due on or before August 1, 2025, depending on your lease term. The last installment will be due on July 1, 2026 unless you choose to renew and stay at The Marshall St. Louis for another year.

We accept payment via check, money order, or through the online Resident Portal.

All leases end on July 25, 2026. If you need to get out of your lease early, you can relet your unit by finding someone to take over the remainder of your lease. Please contact the leasing office to learn more about the relet process.

Yes, you can switch floor plans as long as we have the space available. Your rate is subject to change depending on the floor plan you choose. You will be required to sign an updated addendum to reflect the new floor plan. If you have a guarantor, they will also need to sign that addendum and will be notified of any changes.

What’s Included

Your Installment includes:

• Premium Wi-Fi Internet

• Fully Furnished Units

• Full-Size Washer & Dryer

• Wall-mounted 50” Smart Television

• Water, Sewer, and Pest Control services

Plus, access to The Marshall St. Louis’s on-site amenities and attentive, on-call staff.

The following items are not included in your installment:

• Mitigated Risk Property Insurance – Mitigated Risk Property Insurance is required for all residents at The Marshall St. Louis. Residents may be provided their own third-party insurance to be contracted directly or may opt-in to The Marshall St. Louis’s landlord-provided rental insurance, which is $13/month. You will be automatically enrolled for our Mitigated Risk Property Insurance for unless you provide proof of third-party insurance that meets our requirements as described in your lease.

• Utilities – Electricity are sub-metered and will be billed monthly via Conservice.

Optional add-ons:

• Reserved On-site parking – Parking is conveniently located in our secured parking garage. Contact the leasing office for monthly parking rates.

• Pet rent – $25 a month

The Marshall St. Louis’s apartments come fully furnished with a premium furniture package that is built into the rental rate. The furniture package varies depending on what floor plan you lease. If you would like an unfurnished apartment, please contact our leasing office.

Leasing Process & Fees

Yes! As long as the funds are dispersed into your bank account, you can use them as you need. We will not accept the funds directly from the financial aid office or defer payments for fund disbursement. 

One-time fees

• Application fee (non-refundable) – $50 – This fee covers the cost of the background checks we run to approve your application, including the screening of one guarantor. This fee is due upon submission of your electronic application.

• Admin fee (non-refundable) – $199– Residents will be charged a one-time service fee for administration, billing, bill auditing, overhead and similar expenses and charges to be incurred by the Landlord for the Term of this Lease.

• Utility setup fee (non-refundable) – $66 – This is an annual registration fee billed by Conservice to set up your utilities, and is not due until after you move in.

• Pet fee – There is a nonrefundable pet fee of $150.

The application fee is due when your application is submitted. All other fees are not due until move-in. Ask our office about our waived signing fee’s special!

Individual leasing means peace of mind for you. An individual lease is a per-bed lease. You sign a lease for a bed space in the apartment and share common areas with roommates. This means you are only responsible for your own installments. If a roommate transfers to another school or moves out of The Marshall St. Louis for any reason, you do not have to worry about having to cover their portion of rent.

A guarantor is a co-signer for your lease agreement. Because students often don’t have an income, having a guarantor allows us to qualify you for a lease based on your guarantor’s income.

You will list the name and email of your guarantor during the application process, and your guarantor will receive an email to fill out their portion of the application.

We require all residents at The Marshall St. Louis to have a guarantor or enroll in our Guarantor Waiver Program.

The Guarantor Waiver Program is hosted through our Third-Party Lease Insurance Program which fills in for a personal guarantor or parent cosigner, allowing you to sign a lease where you otherwise would not qualify and allows you to self-qualify as a student. At the time of signing, every resident agrees to the auto enrollment of the guarantor waiver program if a personal guarantor is not approved within 7 days of signing. This program includes a monthly fee for the term of the lease in order to cosign your lease, which is an additional $45 a month.

For applicants who do not have a credit history in the US and/or a guarantor, you will automatically be enrolled into the Guarantor Waiver program.

We need your Social Security number to run the criminal background checks on primary residents and a SSN for all guarantors to complete the credit screening.

The Marshall St. Louis is using software from Entrata to keep your personal information secure. All of your data, including your name, email, birth date, and Social Security number, are secured using encryption techniques that banks use to keep your financial information private. Data is transferred via an SSL/TLS connection using 2048-bit encryption between your computer and Entrata’s servers.

You can easily complete the entire leasing process online. We are also available in the leasing

office if you wish to visit us to apply in person.

Step 1: Fill out an application

Start by filling out our application form. You will need the following information:

• Floor plan and unit you want to lease

• Name, phone number, email address, birth date, and Social Security number of the applicant as well as the name and email address of your guarantor (if you’re using one)

• Photo or scan of an identification document such as a passport, driver’s license, state ID, or active military

• Address of applicant’s current residence, as well as current rent payments and contact information for your landlord, who we may contact as a reference

• Bedroom preference and roommate information

Step 2: Sign your lease

After your application is approved, you will automatically be emailed a link to sign your lease. Once our leasing associates countersign your lease, you will be notified via email and receive a digital copy of your completed lease.

Step 3: Get email updates

Once your lease is completed, you will get email notifications with more information on topics such as construction updates, events, move-in, etc.

At The Marshall St. Louis, utilities are projected to range from around $30 to $60 per person, per month on average. This will vary depending on floorplan type, usage and other factors. This range is an estimate – costs may fall outside of this range.

Roommate Matching

Here at The Marshall St. Louis, we offer professional roommate matching, done by hand by one of our managers. In your application, you will fill out a roommate section and answer a few questions that we use to fit you to your best match.

If there’s anything you feel we should know to make the best match possible, please contact our leasing team at [email protected] for assistance.

The Marshall St. Louis does not offer co-ed roommate matching. If you would like to live in a co-ed

unit, we would be happy to accommodate, we just require you fill your unit.

First, we will get to know you through your rental application. You will fill out the application online, listing your preferences and linking your roommates, if you have already chosen them.

To get to know you more personally, you can contact us at [email protected] to schedule a meeting with a member of our leasing team! Here, we can discuss your needs and any details that you think are necessary for us to make the best match possible. You can also email these details to us.

Additionally, team members hold most property tours in person, and are trained to ask certain questions so that we can best meet your needs. We take notes and then add them to your account as supplemental matching information.

You’ll meet your matches about a month before moving in! We wait until then to ensure

we’ve connected you with the best match possible.

Other Questions

Yes! We have reserved parking available at our community in our secured, gated garage for an additional monthly cost. Please contact our office regarding securing a reserved parking space.

The Marshall St. Louis’s maintenance team is available to address any maintenance concerns you may have. You can submit a maintenance request through your resident portal or call our on-site leasing office.

To provide peace of mind for students and parents, The Marshall St. Louis takes the following security measures:

 

Surveillance cameras

The Marshall St. Louis features an extensive security camera network throughout the entire building and parking garage. Cameras will be placed in the following locations:

  • All exterior entrances
  • Lobby and leasing office
  • Amenity spaces, including the fitness center, coworking lounge, coffee bar, game room, dog park, pet spa, and pool deck
  • Parking Lot
  • Elevators
  • Every residential corridor

 

Controlled access

The Marshall St. Louis provides residents fob access to all exterior doors, amenity doors, and elevators. Additionally, each unit has electronic key access to all front doors and traditional key access to individual bedroom doors.

 

After-hours courtesy officers

The Marshall St. Louis also provides professional, on-call security after hours.